EDUCATION
Bachelor of Science; Marketing | Minor in Communication
May 2020
Florida State University, Tallahassee, FL
Cumulative GPA: 3.77 | Marketing GPA: 4.0 | Graduated Magna Cum Laude
EXPERIENCE
Disney College Program – Attractions Hostess
August 2021 - January 2022
Disney’s Hollywood Studios – Star Wars: Rise of the Resistance
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Featured in cast-exclusive publicity for Disney+ Day to showcase and integrate the Disney Parks festivities (https://bit.ly/3wRpUed)
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Maintained and ensured guest safety by following company procedures and protocols for optimal ride experience
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Delivered highly themed exceptional guest service skills to satisfy and immerse an average of 1,300 guests hourly
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Facilitated efficiency while balancing operational needs and guest preferences in high-pressure environment
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Quickly demonstrated creative problem-solving skills daily to unsatisfied guests during frequent ride downtimes
Social Media Marketing Intern
January 2019 - May 2019
Interim Marketing and Promotions Director
April 2020 - July 2020
Marketing and Promotions Coordinator
May 2019 - August 2021
Cumulus Media, Inc. - WWLD, WBZE, WHBX, WHBT, WGLF, Tallahassee, FL
Cumulus Media, Inc. - WWLD, WBZE, WHBX, WHBT, WGLF, Tallahassee, FL
Cumulus Media, Inc. - WWLD, WBZE, WHBX, WHBT, WGLF, Tallahassee, FL
Cumulus Media, Inc. - WWLD, WBZE, WHBX, WHBT, WGLF, Tallahassee, FL
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Coordinates flow of information to peers and partners for strong working relationships and successful meetings
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Supports department needs like meeting preparation (creative, agendas, presentation) while prioritizing deadlines
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Composes campaign recaps and coordinates partner management communication for strong working relationships
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Assists in all kinds of projects whenever needed, comfortable working outside of normal day-to-day work
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Collaborates with multiple teams, across varied levels, on many projects with a detail-oriented and analytical eye
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Manages simultaneous projects with proactive attitude and demonstrated ability of professionalism under pressure
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Leads social media management and execution comprising of excellent organizational skills, editorial calendar creation, copywriting, content creation and selection, and effectively reporting materials
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Administers confidential information and communications with key partners like Walt Disney World Resort and Universal Orlando Resort to ensure successful interactions
Attractions Attendant
May 2018 - August 2018
Universal's Volcano Bay, Orlando, FL
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Took initiative in fast-paced environment with the ability to handle multiple priorities ensuring guest satisfaction
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Trained in distinct themed greeting and service practices for full positive guest immersion in park environment
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Presented exclusive team member tips and recommendations for park navigation to enhance guest experience
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Made decisions about solving guest conflict through the use of company incentives on behalf of brand image
RELATED PROJECTS
Marketing Research Data Analysis, - “Tranquil Leaf Research”
September 2019 – December 2019
Florida State University – Marketing Research, Tallahassee, FL
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Constructed and presented primary and secondary research findings as a logical story for clear comprehension
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Coded survey quantitative questions for statistical analysis in SPSS
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Communicated marketing recommendations to a live client based on data analysis and consumer insights
Social Media Marketing Campaign – “#UniversalBreak”
March 2019 – April 2019
Florida State University – Social Media Marketing, Tallahassee, FL
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Demonstrated utilization of social media emerging trends into marketing strategy development
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Elaborated on campaign plan with details including platforms to use, content schedule, and measurement tools
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Mocked up digital media campaign samples with copy and content carefully created for maximum performance
LEADERSHIP
Vice President and Academic Chair
May 2019 – May 2020
The Hispanic Honor Society at Florida State University, Tallahassee, FL
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Recruited 165 new members to be inducted which resulted in a 200% increase from the 2018 to 2019 school year
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Scheduled internal and external meetings to align and deliver organization objectives
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Independently researched and followed through with qualified speakers for member presentation
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Utilized problem-solving skills when necessary on executive board through creative and strategic conclusions
SKILLS
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Excellent computer proficiency in iWork Suite for Mac (Numbers, Pages, Keynote)
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Personal and professional understanding of social media (Facebook, Instagram, Twitter, YouTube, TikTok)
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Full computer proficiency in Microsoft Suite for Windows (Excel, Word, PowerPoint, Outlook)
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Proficiency with Adobe Suite Software (Adobe Illustrator, Adobe Photoshop, Adobe InDesign, Adobe Acrobat)
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Certified in “Research Analyst Pro” and “Engagement Analyst Pro” by Sprinklr
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Strong communication and interpersonal skills (written and oral)